It is analyzed through the case of Anna that to was a severe case. Still, the hospital staff, due to less communication or not identifying effective practices of communication, suffered the issues, as the husband Paul was told that his wife or Anna was drunker; therefore, the staff has the valuable time and the hospital in this way, do not want to waste to examine her. It is focused by the team that no history of Anna was known, or there was no medical history; therefore, due to communication gap issues were there in the hospital staff management. Anna in another hospital was diagnosed with a stroke; thus, it is analyzed that communication theories need to be concerned for effective communication so that companies could provide quality care (Mambi, 2010).
1.2 Use Communication Skills in a Health and Social Care Context
It is analyzed through the assessment that effective communication or good communication needs to be focused in the companies or any work environment so that there could be the benefit and that administrative staff can effectively reach the outcomes. Moreover, interpersonal skills need to enhance by the companies, and through effective communication, organization, as well as the team, can effectively perform. Moreover, effective communication needs to be focused on working effectively (Taylor, 2016).
The companies need to build supportive relationships with the stakeholders and the clients so that benefits could be attained through practical communication skills. There are different cultures or different cultural groups that have other languages or health issues; therefore, in the healthcare department, there is the need for a suitable care environment as well as effective communication so that customers could get the benefit. There could be helpful gesture and posture that help the people analyze that organization is committed to the people through effective communication. For effectiveness, there is the need to reinforce IPC so that benefits could be attained and that effective communication can bring energy. Thus, Anna issues need to get them aware of the doctors’ services to be effective in healthcare institutions.
1.3 Review Methods of Dealing with Inappropriate Interpersonal Communication
The patients had many issues communicating with them during the health and social care issues with discussing with them. The communication problem may occur due to many reasons like there may be a language disorder, a wrong interpretation of the results, a message that needs to be transferred became improper. If there is a language issue, one must have learned all the languages properly to communicate and understand things easily. The main barrier is the language barrier that interrupts the problem of communication among the patients. The health issues are sharing more because the health advice cannot be transferred entirely to the patients (Sonneborn, 2011).
1.4 Analyze the Use of Strategies to Support Users of Health and Social Care Services
It is analyzed that for effectiveness in health and social care services, there is a need to focus on the practical strategies to run its operations or functions effectively. For the point of the health and social care system, there is a need for vast information and decisions on the beneficial strategies so that companies could effectively perform and so there is not poor communication in the department.
With the help of healthcare staff and people, there is the need to decide on the practical strategies so that there may not be a failure, as departments could be failed if there are no decisions on effective communication. There is also a need to reflect on hospital development strategies so that they could be an effective treatment and the effective counseling process. There are proper strategies that need to be impressed in the departments; however, there are strategies that can improve company communication, and there are strategies that help in adopting practical interpersonal communication skills. It needs to be concerned in the health and social care services that there should be asking of exact questions by the patients to feel more comfortable in the hospital and so that they trust doctors and other staff. The staff and the people or patients can feel more comfortable if their needs are fulfilled and if they can effectively ask the questions of the service provider’s needs (Argyle, 2013).
For the area of proficiency as well as effectiveness, the hospital needs to be motivating in the community as there can be maximum questions that can be asked by the people. Consequently, it is analyzed that the hospital needs to be effective in utilizing the preventive measure and effective physical environment so that there could be a culture of improving communication.
2.1 Explain How the Communication Process is Influenced by Values & Cultural Factors
Through the understanding of the cultural diversity, it is analyzed that there are patients in the industry who have different languages as well as cultures, as it is known that in the health and social care segment, there is the need the doctors to understand the patients as well as the difference in languages. Moreover, there are issues with the people as every patient could have t differences based on the differences in the foods, dress, and values. There are norms motivational factors; the patients have different cultural beliefs, or there could be issues related to the cultural influences. Moreover, it is known that there are differences in how people communicate; therefore, for the patient, there is the need for optimal health care services, and there is the need to focus on the beliefs, traditions.
Furthermore, there are differences in the customs, rituals as well as in people’s cultural attitudes. The department or people need to understand that the patient and the service provider have some differences; there could be differences in the people. The patients need not behave effectively or are not trained to act effectively because every patient has their own culture. It is known that for adequate services in the healthcare industry, there is the need to analyze patient because there can be different culture and there could be other practices by the doctors; doctors, staff, or the management of the hospital need to interact with the environment so that there could be benefits that can be perceived in a culture (Krizan, Merrier, Logan, & Williams, 2010).
2.2 Explain How Legislation, Charters, and Codes of Practice Impact the Communication Process
It is focused that there is a need for the legislation and regulations of practice in hospitals. However, in this way, there could be useful in the operation, and there could be helpful in the health and social care staff. Moreover, various legal aspects in the communication process need to be followed through the legislation as in this way, there could be private information of the employees or clients or patient can be saved, as the department has the knowledge of personal data of the people; if the legislation is followed and if there is effectivity in the business operations according to the communication process then there could be affected.
Through following the legislation as well as the code of practice, it is known that there can be the effectiveness and the legal right to confidentiality can be given to all the stakeholders so that the staff of a healthcare organization can be effectively deal with the issues and so that there could be the duty of confidence. There is a need for the departments so that that they follow the rules as well as eh regulations. Thus, it is analyzed that if the legislation is followed, then there could be benefits related to the specific adults as the department has the responsibility to keep records of the people. However, departments can be more secured if the useful code of practice can make the right decisions according to practical guidance. There could be maximum effectiveness in the confidential information at some particular time in the various or different cases. The legal regulations, if followed, then energy can be considered as there could be consent to the use of employee’s information (Aldridge & Wanless, 2012).
2.3 Analyze the Effectiveness of Organizational Systems and Policies
There is a need to communicate with the service user effectively for the point in the corporate systems and procedures. Those in the social welfare and healthcare field, organizations can support the operations of the communication as in this way; values could be provided to the customers. For effective organizational systems and policies, there is a need to stay focused so that the issues could be resolved and so that there could be no infection and mortality rates. There is a need to provide practical strategies and organizational policies so that patient care pieces of training can be safer in this way. However, it is analyzed that in the organization or the corporate systems and policies well communicate because there can be an effective working environment and a safe atmosphere. It is known that for organizational effectiveness, lawful regulations and policies need to be implemented so that there could be significant results through the relevant legislation and that effective communication can be supported.
2.4 Suggest Ways of Improving the Communication Process
Several aspects need to be concerned about improving the communication process. In this way, an organization can adopt a proper communication process and a significant service range. For the effective communication process, there is a need to improve an effect to make better decisions to understand industry commitment. However, for the effectiveness in the business operation and to support the communications process, effective decisions on the mission, goals, and policies also need to be concerned so that there could be effectivity in ion the employee’s motivation styles. Moreover, it is known that the communication process focused effectively; of there are effectively focused on the cultural values; in the health and social care department, it is analyzed that the potential clients or the workforce can stay committed, and there could be reasonable beliefs and expectations of the stakeholders if the respectful environment is given to the stakeholders under the social culture (Mambi, 2010).
3.1 Access and Use Standard ICT Software Packages to Support Work
Using the standard ICT software packages, there could be effective outcomes as there could be a better support to the organizational policies. There could be a better focus on using ICT in health and social care because the benefit of ICT includes e-health plays. If there is effectiveness in the standard ICT software packages business operations according to the communication process, there could be affected.
3.2 Analyze the Benefits of Using ICT in Health and Social Care for Users of Services
In behalf of health and social service agencies, it is necessary to take responsibility through inventive ideas. Data and networking systems are the technologies of information and communication. utilized during social care and health, which aims to improve the expertise during a performance through which a service consumer is satisfied at the superior stage. In the association of health care and social care, communication skills are changed, which is assumed through the software of the ICT. With the support of the doctor’s health line, the patients are improving in services. There are various chances to learn the practical skills for the Medical Staff. Usually, the doctor is used e-mail as well as video conferencing, which is providing through the services.
3.3 Analyze How Legal Considerations in the Use of ICT Impact on Health and Social Care
The ICT applications have contributed to social and health care and the overall experience of service users, indirectly or even directly supporting the professionals of care at the care planning point and the delivery of services. The information’s confidentiality and service user’s consent is the trust foundation between the user and the service provider. A proper understanding should be there of legal and ethical accountability, confidentiality, and ultimately support, which is essential to secure the personal data and maintain the standard connection between the healthcare industry’s parties. The training regarding ICT has become one of the significant components of every formal training in in-service staff and students (Mambi, 2010).
It can be concluded that in health and social care, the ICT software packages need to be focused; so that there could be effective communication and so that benefits could be attained from the patient and the healthcare people. However, it is analyzed through the case of Anna to be a severe case. Still, the hospital staff, due to less communication or not identifying effective communication practices, suffered the issue. Therefore, it needs to be concerned by the departments in the hospital that there is a need to focus on the strategy of assessment so that issues may not be there under the barrier communications.
- Aldridge, M., & Wanless, S. (2012). Developing Healthcare Skills through Simulation. SAGE.
- Argyle, M. (2013). Bodily Communication. Routledge.
- Krizan, A. B., Merrier, P., Logan, J. P., & Williams, K. S. (2010). Business Communication. Cengage Learning.
- Mambi, A. J. (2010). ICT Law Book: A Source Book for Information and Communication Technologies & Cyber Law in Tanzania & East African Community. African Books Collective.
- Sonneborn, L. (2011). Nonverbal Communication: The Art of Body Language. The Rosen Publishing Group.
- Taylor, L. E. (2016). How to Develop Your Healthcare Career: A Guide to Employability and Professional Development. John Wiley & Sons.